To achieve an organization’s objectives related to the Expected outcomes intended by the management systems standard, the accredited management system certification is expected to provide confidence that the organization has a management system that conforms to the applicable requirements of the specific ISO standard.
The International Accreditation Forum (IAF) and the International Organization for Standardization (ISO) published a document explaining the Expected outcomes for accredited certification to ISO management system standards such as ISO 9001 and ISO 14001. In particular, it is to be expected that the organization:
has a system which is appropriate for its organizational context and certification scope;
has defined a policy appropriate to the intent of the specific management system standard and to the nature, scale and impacts of its activities, products and services over their lifecycles
is addressing risks and opportunities associated with its context and objectives;
analyses and understands customer needs and expectations, as well as the relevant statutory and regulatory requirements related to its products, processes and services;
ensures that product, process and service characteristics have been specified in order to meet customer and applicable statutory/regulatory requirements;
has determined and is managing the processes needed to achieve the Expected outcomes intended by the management system standard;
has ensured the availability of resources necessary to support the operation and monitoring of these products, processes and services;
monitors and controls the defined product process and service characteristics;
aims to prevent nonconformities, and has systematic improvement processes in place to: a) react and correct any nonconformities that do occur (including product and service nonconformities that are detected after delivery); b) determine the cause of nonconformities and take corrective action to avoid their recurrence; c) determine if similar nonconformities exist, or could potentially occur; d) implement any action needed; e) review the effectiveness of any corrective action taken; and f) address complaints from interested parties;
has implemented an effective internal audit and management review process;
is monitoring, measuring, analyzing, evaluating and improving the effectiveness of its management system.
Has implemented processes for communicating internally, as well as responding to and communicating with interested external parties.