Training providers, Academies, Centers, and Agencies that offer a wide range of courses in a variety of fields and majors, such as management, social work, humanitarianism, IT, vocational training, and all other types of training and scopes, are accredited by the American Accreditation Association (AAA).
Accreditation requires training providers to show that they are competent, that their trainers are qualified, and that their courses fulfill the standards. In order to keep track of who has access to course curriculum and training, the course developer and supplier must maintain a list of approved users/subcontractors and monitor their use of the training. In this article, we walked through the accreditation criteria for training centers.
Corporations are required to have a corporate structure to represent them as the training provider and the creator of the course. An organizational chart, goal or mission statement, quality policy and objectives, and descriptive information about the business structure should be included in records.
The training provider and course developer must have enough facilities to support the activities that are being approved. The physical plant and infrastructure should be documented in the records.
In order to administer training programs in accordance with these standards and to meet associated responsibilities and commitments, the training provider and course developer must have the financial means to do so.
In order to meet these standards, training providers and course developers must have a sufficient number of trained employees on hand.
The training provider and training course developer shall identify the person(s) responsible for the maintenance of the quality management system with access to top management and appropriate authority to implement and maintain the requirements of these criteria.
The training provider and training course developer shall have job descriptions that include minimum qualifications, education, and experience required for the relevant functions.
For all outsourced services, the training provider and the training course developer must enter into a written agreement. All outsourced services must be evaluated and monitored on a regular basis for compliance with these standards or when the original service agreements have been modified by either party to accept full responsibility. Information that is available to the general public. The intended audience will be able to get information about the program without having to make a special request.
The program’s target audience, program or course descriptions, and learning outcomes will all be made available to the general public without the need for a request; requirements for successful completion of programs or course(s); requirements for a student registration/qualification; and requirements for renewal of certificates (if required).
Confidentiality and Security
There must be a policy in place for the training provider and training course creator to ensure the confidentiality and security of student records. The training provider and training course developer shall have a policy for the protection of trademarks and copyrights (if applicable) when obtaining raw training material for developing courses and/or training.
The training provider and training course developer shall have a management system that meets relevant requirements of the latest version of ISO 9001 or equivalent.
Internal audits shall be conducted at least annually. Records shall include an audit checklist and a report of any findings of nonconformity.
Management reviews shall be conducted at least annually. Management review meeting agenda and minutes, as well as a list of action items resulting from the review, must be included in the records.
The training provider and training course developer shall have a policy and procedure for recruiting, hiring, training, mentoring, and monitoring the performance of personnel. Records shall include records on training, qualification, and monitoring of the performance of personnel and instructors.
The training provider and training course developer shall have a policy and procedure for the investigation and resolution of complaints. Complaints should be documented, as should the training provider’s and course developer’s responses to the complaints that were received.
The training provider and training course developer shall have a policy and procedure for appeals from participants/students who do not successfully complete the training. Records shall include appeals received, their investigation, and resolution.
Service to the Customer
There must be a policy and method in place for the training provider and course creator to keep tabs on how satisfied their clients and other stakeholders are with their services. Positive and negative feedback is important for any training provider or course developer to gather. It will be utilized to improve the management system, training activities, and customer service by analyzing feedback. It is necessary to keep a record of survey results, as well as the conclusions reached by the trainer and course creator after analyzing the information.
A policy and mechanism for monitoring procedures linked to service quality must be in place by the training provider and training course creator.
The training provider and training course developer shall have a policy and procedure for the control of documents. Controlled papers, proof of review and approval, and issuance and distribution controls all need to be documented.
Control of Records
The training provider and training course developer shall have a policy and procedure for the control of records.
The training provider and training course developer shall have a policy and procedure for corrective actions, which shall include the identification of root causes.
As of the implementation date, these standards must be met by all accreditations issued or renewed. If you want to get accredited, contact
us for detailed information.